Innovation in the Wrong Context
Tuesday, December 26th, 2006Web2.0’s value comes from the user. The engine of value is constructed through an architecture of participation. User generated content, mashups, social networking – when done right, get better and create more USER value at an exponential rate. This is nothing new. We’ve been saying this for the many years. And companies are starting and being sold based on generating this kind of value. But what hasn’t changed? The business model.
Back at The Future of Web Apps earlier this year it became obvious that the dichotomy of the web as a business model hasn’t been solved. There still is a huge chasm between user value and business value. There’s plenty of innovation around what the web is delivering – but very little innovation on how money is made.
I know. You’re thinking I’m completely ignorant of all the innovation regarding contextual advertising, search advertising, etc. But take a critical view of these models. They are just more targeted ways of delivering billboards and coupons. It’s better than it has been, for sure. More relevant advertising is better for a company and for the consumer. But this is incremental change.
BusinessWeek walks through the online ad models of Google, Yahoo, and niche players. And as TechCrunch states, it’s true, more competition should generate better pricing and innovation. But it’s still about inventory, views, and clicks.
Most simply, advertising is NOT user-centered. At its best, it is about companies that want to achieve certain business goals, agencies that can help create campaigns to achieve those goals, and media agencies that can help place the campaign in the most efficient (and sometimes most effective) places. It isn’t about solving consumer needs, creating more consumer value, and generating incremental profit from that value.
There is potential for true innovation of the radical variety. Imagine a model that transforms the strengths of advertising into a user-focused model. Imagine we coupled the power of an ad agency, a media agency, a Google or Yahoo, and a network of niche web developers that actually generated profit for clients rather than expenses? The product of the coupling would be new communication tools, products, services, or social glue that solved customer needs in way that the customers themselves would pay for it.
More to come on this topic for sure. If you’re up for answering the call to create this with me drop me an email. Let the user-centered revolution begin.




